Remote Access Guide

Connect securely to company resources from anywhere.

What is VPN?

Virtual Private Network provides:

• Secure encrypted connection
• Access to internal systems
• Protection on public WiFi
• Required for remote work
• Compliant with security policy

Installing VPN Client

Windows:

1. Visit vpn.company.com
2. Click "Download for Windows"
3. Run installer as administrator
4. Follow installation wizard
5. Restart computer

Mac:

1. Visit vpn.company.com
2. Click "Download for Mac"
3. Open .dmg file
4. Drag to Applications folder
5. Open and allow system extension

Mobile (iOS/Android):

1. Download Cisco AnyConnect from app store
2. Open app
3. Enter server: vpn.company.com
4. Save connection

Connecting to VPN

1. Open VPN client
2. Click "Connect"
3. Enter username: firstname.lastname
4. Enter password (same as Windows login)
5. Enter MFA code when prompted
6. Wait for connection (usually 10-15 seconds)
7. Look for "Connected" status

VPN Connection Types

Full Tunnel (Default):

• All internet traffic through VPN
• Maximum security
• Required for accessing sensitive data
• May be slower for general browsing

Split Tunnel:

• Only company traffic through VPN
• Other traffic direct to internet
• Faster for personal browsing
• Contact IT to request

Troubleshooting Connection Issues

Cannot connect:

• Check internet connection first
• Verify username and password
• Ensure VPN client is updated
• Try restarting VPN client
• Restart computer if needed
• Check firewall settings

Connection drops frequently:

• Check WiFi signal strength
• Move closer to router
• Restart router
• Contact ISP if home internet unreliable
• Use wired connection if possible

"Authentication failed":

• Verify password hasn't expired
• Check caps lock is off
• Ensure MFA code is current
• Reset password if needed

Accessing Company Resources

Once connected to VPN:

• Email: Open Outlook as usual
• File Shares: Access network drives
• Intranet: Browse internal sites
• Applications: Launch business apps
• Remote Desktop: Connect to office PC

Remote Desktop Connection

Access your office computer:

1. Connect to VPN first
2. Open Remote Desktop app
3. Enter PC name: WKS-[your badge number]
4. Enter credentials
5. Click "Connect"
6. Your office desktop appears

Keyboard shortcuts:

• Ctrl+Alt+End: Opens Task Manager
• Ctrl+Alt+Break: Toggle full screen

VPN Best Practices

• Always connect VPN when working remotely
• Disconnect when not in use
• Never share VPN credentials
• Don't use VPN for personal activities
• Keep client software updated
• Use secure WiFi or wired connection
• Lock computer when away

Public WiFi Safety

Using public networks:

• Always use VPN
• Avoid sensitive transactions without VPN
• Verify network name with establishment
• Don't use "Free WiFi" without password
• Disable file sharing
• Turn off auto-connect

Performance Tips

Improving VPN speed:

• Use wired connection instead of WiFi
• Close unnecessary applications
• Clear browser cache regularly
• Choose closest VPN server (if multiple available)
• Upgrade home internet if consistently slow

Mobile VPN Use

Connecting from phone/tablet:

• Use only for business needs
• Avoid on cellular data (expensive)
• Preferred: WiFi + VPN
• Limited bandwidth on mobile
• Email and light tasks work well

VPN Updates

Keeping client current:

• Updates pushed automatically
• Restart client to apply
• Manual check: Settings → Check for Updates
• Never skip updates (security patches)

International Travel

Using VPN abroad:

• Works in most countries
• Some countries block VPNs
• Contact IT before international travel
• May need special configuration
• Comply with local laws

Disconnecting VPN

When to disconnect:

• Done with work for the day
• Need faster speeds for personal use
• Troubleshooting connection issues

How to disconnect:

• Click "Disconnect" in VPN client
• Or right-click system tray icon
• Confirm disconnection

Company Policy

VPN usage requirements:

• Mandatory for remote access
• Business use only
• Subject to monitoring
• Violation may result in discipline
• Contact IT Security with questions

Getting Help

VPN support available:

• IT Service Desk: ext. 4357
• VPN Guide: kb.company.com/vpn
• Video Tutorial: On intranet
• Email: vpnhelp@company.com