Requesting Software
How to request installation of applications and software.
Standard Software
Pre-approved and available to all:
- Microsoft Office 365
- Adobe Acrobat Reader
- Web browsers (Chrome, Edge, Firefox)
- Zoom
- Teams
- VPN client
- Antivirus (McAfee)
Install from Software Center (Windows) or Self Service (Mac).
Self-Service Installation
Windows:
- Click Start menu
- Search for "Software Center"
- Browse available applications
- Click "Install"
- Wait for installation
- Launch when complete
Mac:
- Open "Self Service" app
- Browse or search for software
- Click "Install"
- Enter password if prompted
- Installation completes automatically
Requesting Additional Software
For software not in catalog:
- Go to IT Service Portal
- Click "Software Request"
- Provide:
- Software name and version
- Business justification
- Manager approval
- Budget code (if paid)
- Number of licenses needed
- Submit request
- IT reviews for:
- Security compliance
- Licensing requirements
- Compatibility
- Alternatives available
Approval Process
Request goes through:
- Manager Approval: Business need verified
- IT Security: Security scan performed
- IT Licensing: License availability checked
- Budget Approval: If cost involved
- Installation Scheduled: Or added to catalog
Timeline: 3-5 business days typical
Licensed Software
Some applications require licenses:
- Adobe Creative Cloud: Limited licenses, request access
- CAD Software: Engineering only
- Statistical Tools: By role
- Project Management: PM and leads
- Development Tools: Developers only
Check out/in licenses as needed.
Prohibited Software
Not allowed for security/policy reasons:
- Peer-to-peer file sharing
- Cryptocurrency miners
- Hacking/penetration tools (without authorization)
- Unlicensed/pirated software
- Personal cloud storage (Dropbox, etc.)
- Remote access tools (TeamViewer, etc.)
Contact IT Security with questions.
Mobile App Requests
Installing apps on company devices:
- Use Company Portal app
- Browse approved business apps
- Tap to install
- Or request new app through IT
- Personal apps not allowed on company devices
Software Updates
Keeping software current:
- Most updates automatic
- Restart when prompted
- Security updates mandatory
- Feature updates scheduled
- Critical updates pushed immediately
Browser Extensions
Adding browser extensions:
- Some pre-approved and available
- Check IT approved list first
- Submit request for others
- Security review required
- Ad blockers generally not allowed
Uninstalling Software
Removing applications:
- Use Software Center/Self Service
- Or Windows Add/Remove Programs
- Or Mac Applications folder
- Don't manually delete files
- Contact IT if admin rights needed
Software Issues
If software not working:
- Restart application
- Restart computer
- Check for updates
- Review error messages
- Submit support ticket
- Include screenshots
License Compliance
Everyone's responsibility:
- Only install approved software
- Don't share login credentials
- Report unused licenses
- Uninstall when leaving company
- Audits performed regularly
- Violations subject to discipline
Open Source Software
Using free/open source:
- Security review required
- License compatibility checked
- Support may be limited
- Submit request like other software
Cloud Services
Requesting SaaS applications:
- Submit through IT portal
- Security assessment performed
- Data storage location reviewed
- Compliance validation
- Contract negotiation by procurement
- Longer approval process
Development Tools
For developers:
- IDEs (Visual Studio, IntelliJ, etc.)
- Version control (Git)
- Database tools
- Testing frameworks
- Request through development team lead
- Some tools pre-approved
Specialized Software
Department-specific applications:
- Accounting: ERP system access
- Engineering: CAD, CAM software
- HR: HRIS system
- Sales: CRM (Salesforce)
- Marketing: Design tools
Access granted based on role.
Training
Learning new software:
- IT provides basic training
- Online tutorials available
- LinkedIn Learning access
- User guides on knowledge base
- Vendor training for specialized software
Contact IT
Software support:
- Service Desk: ext. 4357
- Portal: servicedesk.company.com
- Software Requests: software@company.com
- Chat: Available in portal